What information do we collect and how do we use it?  When you place an order through this website, we need to know your name, e-mail, phone number, address and credit card details if paying by credit card. This allows us to process and fulfill your order successfully. It also helps us in maintaining your account.

How does Chemane Perry Lingerie protect customer information? When you place orders, we use a secure server. The secure server software (SSL) encrypts all information you input before it is sent to us. Furthermore, all of the sensitive customer data we collect is protected by several layers of encryption and several layers of security to prevent unauthorised access.

Credit Card Details All credit card payments are processed securely through the DirectOne Payment Gateway and ANZ.  Payment by credit card is the fastest way to receive your order as there is not clearance delay. Chemane Perry Lingerie does not store any credit card information on our servers.

What about Cookies? "Cookies" are small pieces of information that are stored by your browser on your computer's hard drive. Our cookies do not contain any personally identifying information. They allow you to place your online order and to login once you are subscribed. Most Web browsers automatically accept cookies, but you can usually change your browser to prevent that. You will need cookies enabled to use the Chemane Perry Lingerie website.

Your Consent By using our website, you consent to the collection and use of this information by Chemane Perry Lingerie. If we decide to change our privacy policy, we will post those changes on this page so that you are always aware of what information we collect, how we use it, and under what circumstances we disclose it.

Refund/Exchange Policy

If you receive a product that you believe is not what was expected we will replace the item or refund your money at our discretion.  Due to the nature of these lingerie garments we do not exchange or refund just because you have changed your mind about the purchase of your garments. All garments are checked and personally packed before dispatch. Customers are guaranteed brand new garments, without that risk of returned goods which have been worn and resent.  It will be your responsibility to mail the item back to our PO Box in its original undamaged condition. Chemane Perry Lingerie, PO Box 1103, 9 Essington Street, Grovedale Victoria 3216, Australia

Promotions and Competitions Other Terms and Conditions not listed herein and applying to Chemane Perry Lingerie promotions and competitions are incorporated into these terms and conditions. Unless expressly stated, to the extent that the other Terms and Conditions are not incompatible with the Terms and Conditions herein, the other Terms and Conditions will be in addition to the terms & conditions herein. To the extent that the other Terms and Conditions are incompatible with the Terms and Conditions herein, the other Terms and Conditions shall prevail.

Should you object to any of these Terms and Conditions (including any subsequent amendments), you must immediately discontinue using this website.

It is your obligation to enter the correct delivery address details at time of ordering. If you enter the wrong address, we are not obliged to re-send the order to the correct address at our expense.

We will provide you with an estimated date for delivery of all parcels and while we make every effort to deliver by this time, all dates specified are estimates only. Unfortunately, we are unable to guarantee time of delivery.

It is the responsibility of the customer to inform Chemane Perry Lingerie if an order does not arrive. Once we learn an order has not arrived by the due date, we will lodge enquiries with the courier to ensure delivery occurs as soon as possible. We will not be held liable for any loss or damage resulting from late delivery.

Please note that if an item has been lost in transit, we will not despatch a replacement item immediately. Replacement items will be despatched according to our discretion. Without limiting the operation of any other Terms and Conditions herein, you agree that late delivery does not constitute a failure of our agreement, and does not entitle you to cancellation of an order.

Without limiting the operation of any other Terms and Conditions herein, we will not accept liability for any loss or damage arising from items lost, stolen or damaged after delivery has taken place.

Payment Gateway Information

Our payment options available are endless, but most importantly they are safe and secure. We offer Credit Card processing, Direct Deposit, Cheque and Money Orders. Credit Card payments are made directly through DirectOne's 128 bit SSL Encryption software to insure your personal details are kept safe. None of your payment details are stored, this ensures you will be happy with your transaction.

PayPal

We accept Paypal payment from a verified account only. Please visit www.paypal.com for more information. The account is free and it will let you setup an account with a credit card and/or checking process.  Terms and conditions for PayPal are out of our control and you need to refer to PayPal’s terms and conditions.

Further Information

If you would like to send us any further comments and are unable to do so via Internet/Email you can send correspondence to: 3 Barry Court, Grovedale, Victoria 3216 Australia or PO Box 1103, 9 Essington Street, Grovedale, Victoria 3216 Australia