We will treat your personal
information and any details you disclose to us in the
strictness of confidence. Our customers privacy is extremely
important to us. We do not sell or market email addresses, credit card
information, or any other personal information to other
companies. Your items will be discretely delivered, all items are
packaged in brown wrapping or plain envelopes and do not show senders
information. The senders address will read only as Chemane Perry and
our PO Box address.
We have committed ourselves to protecting your
privacy. We use the information gathered to enable your account and to enhance
your online experience. Please read on for more details about our privacy
policy. Chemane Perry Lingerie will not sell its database of customer details or details
about customers to a third party. Any and all the information collected on this
website will be kept strictly confidential and will not be sold, reused, rented,
disclosed, or loaned! We respect the right of users to remain anonymous and will
endeavour not to knowingly disclose user identities unless directed by a court
of law. When does Chemane Perry Lingerie disclose the information it
collects to outside parties? Chemane Perry Lingerie does not sell, trade, or rent your
personal information to others. Chemane Perry Lingerie may release customer information
when we believe, in good faith, that such release is reasonably necessary to (i)
comply with law, (ii) enforce or apply the terms of any of our user agreements
or (iii) protect the rights, property or safety of Chemane Perry Lingerie, our users, or
others.
What information do we collect and how do we use it?
When you place an order through this website, we need to know your name, e-mail,
phone number, address and credit card details if paying by credit card. This
allows us to process and fulfill your order successfully. It also helps us in
maintaining your account.
How does Chemane Perry Lingerie protect customer information?
When you place orders, we use a secure server. The secure server software (SSL)
encrypts all information you input before it is sent to us. Furthermore, all of
the sensitive customer data we collect is protected by several layers of
encryption and several layers of security to prevent unauthorised access.
Credit Card Details All credit card payments are
processed securely through the DirectOne Payment Gateway and ANZ. Payment by
credit card is the fastest way to receive your order as there is not clearance
delay. Chemane Perry Lingerie does not store any credit card information on our servers.
What about Cookies? "Cookies" are small pieces of
information that are stored by your browser on your computer's hard drive. Our
cookies do not contain any personally identifying information. They allow you to
place your online order and to login once you are subscribed. Most Web browsers
automatically accept cookies, but you can usually change your browser to prevent
that. You will need cookies enabled to use the Chemane Perry Lingerie website.
Your Consent By using our website, you consent to the
collection and use of this information by Chemane Perry Lingerie. If we decide to change
our privacy policy, we will post those changes on this page so that you are
always aware of what information we collect, how we use it, and under what
circumstances we disclose it.
FREE Gift Wrapping Service
You
will receive FREE Gift Wrapping with all orders over $60.00. Your
lingerie garment will be beautifully presented in tissue with an
elegant box wrapped in ribbon. It can be sent direct to that
special person or delivered directly to yourself. Please state
these details when placing your order.
Refund/Exchange Policy
If you receive a
product that you believe is not what was expected we will replace the
item or refund your money at our discretion. Due to the nature of
these
lingerie garments we do not exchange or refund just because you have
changed your mind about the purchase of your garments. All
garments are
checked and personally packed before dispatch. Customers are guaranteed brand new garments, without that risk of returned goods which have been worn and resent. It
will be your responsibility to mail the item back to our PO Box in its original
undamaged condition. Chemane Perry Lingerie, PO Box 1103, 9 Essington Street, Grovedale Victoria 3216, Australia
Promotions and Competitions Other Terms and
Conditions not listed herein and applying to Chemane Perry Lingerie promotions and
competitions are incorporated into these terms and conditions. Unless expressly
stated, to the extent that the other Terms and Conditions are not incompatible
with the Terms and Conditions herein, the other Terms and Conditions will be in
addition to the terms & conditions herein. To the extent that the other
Terms and Conditions are incompatible with the Terms and Conditions herein, the
other Terms and Conditions shall prevail.
Should you object to any of these Terms and
Conditions (including any subsequent amendments), you must immediately
discontinue using this website.
Delivery
It is your obligation to enter the correct delivery
address details at time of ordering. If you enter the wrong address, we are not
obliged to re-send the order to the correct address at our expense.
We will provide you with an estimated date for
delivery of all parcels and while we make every effort to deliver by this time,
all dates specified are estimates only. Unfortunately, we are unable to
guarantee time of delivery.
It is the responsibility of the customer to inform
Chemane Perry Lingerie if an order does not arrive. Once we learn an order has not arrived
by the due date, we will lodge enquiries with the courier to ensure delivery
occurs as soon as possible. We will not be held liable for any loss or damage
resulting from late delivery.
Please note that if an item has been lost in transit,
we will not despatch a replacement item immediately. Replacement items will be
despatched according to our discretion. Without limiting the operation of any
other Terms and Conditions herein, you agree that late delivery does not
constitute a failure of our agreement, and does not entitle you to cancellation
of an order.
Without limiting the operation of any other Terms and
Conditions herein, we will not accept liability for any loss or damage arising
from items lost, stolen or damaged after delivery has taken place.
Payment Gateway Info
Our
payment options available are endless, but most importantly they are
safe and secure. We offer Credit Card processing, Direct Deposit,
Cheque and Money Orders. Credit Card payments are made directly through
DirectOne's 128 bit SSL Encryption software to insure your personal details are
kept safe. None of your payment details are stored, this ensures you will be
happy with your transaction.
PayPal
We accept Paypal payment from a verified account only. Please visit www.paypal.com
for more information. The account is free and it will let you setup an
account with a credit card and/or checking process. Terms
and conditions for PayPal are out of our control and you need to refer
to PayPal’s terms and conditions.
Further Information
If
you would like to send us any further comments and are unable to do so
via Internet/Email you can send correspondence to: 3 Barry Court,
Grovedale, Victoria 3216 Australia or PO Box 1103, 9 Essington
Street, Grovedale, Victoria 3216 Australia
